Last updated: 9/22/2025
By booking or receiving cleaning services from HomeTao (“Company,” “we,” “us”), you (“Client,” “you”) agree to the terms below.
1) Scheduling, Arrival & Access
Appointments are booked in an arrival window to allow for traffic/previous jobs.
Client must provide safe access (codes, gate, pets secured). If we can’t access the property, a $45 trip fee may apply.
2) Scope of Work
Service descriptions appear on our website and booking page.
We clean what’s safely reachable (two-step ladder height).
We do not handle: biohazards, heavy mold, pest infestations, hoarding, post-disaster cleanup, heights beyond safe reach, or tasks outside standard cleaning (e.g., paint/wall repair).
“Exterior” of cabinets/appliances means outside surfaces only; interiors are add-ons unless stated otherwise.
3) Client Prep
Please clear counters and pick up floors before we arrive for best results. Light tidying may be done to access surfaces, but full organizing is not included unless booked.
4) Pricing & Payment
There is no tax added onto you bill and no tips are accepted — pricing is simple and predictable.
Flat rate services include up to the listed labor hours; extra time is only added with your approval at the stated hourly rate.
Payment is due at completion via our accepted methods (cash, Debit/Credit card, Apple Cash, Venmo, OnePay, and PayPal). Late balances may incur fees or service suspension.
10% discount is given on all cash payments.
5) Cancellations & Rescheduling
We ask for at least 24 hours' notice for cancellations and reschedules. Repeated last minute cancellations or reschedules will be subject to a $45 fee. However, we understand that life happens, so we do not charge this fee for a customer's first time cancelling/rescheduling at the last minute, and we do not charge this fee to regularly scheduled customers unless the last minutes cancellation/reschedules happen more than once every 6 months.
Lockouts (inability for staff to enter premises) will be treated as last minute cancellations.
6) Quality Guarantee
If something was missed, notify us within 24 hours with photos/notes. We’ll return to re-clean the missed area at no charge. This guarantee does not cover normal re-soiling, buildup that requires more time than booked, or items outside scope.
7) Breakage & Wear
We use care, but normal wear, pre-existing damage, unstable fixtures, or manufacturer finishes (e.g., flaking blinds, loose grout, aged caulk) may limit results.
Please secure valuables and fragile items. We are not responsible for items not properly secured or with pre-existing damage. Any confirmed accidental damage caused by us will be addressed in good faith; our liability is capped at the lesser of repair cost or the invoice amount for that visit.
8) Supplies, Surfaces & Allergies
We bring professional tools and products. Tell us about special surfaces (stone, marble, butcher block, specialty finishes) or product sensitivities before your visit. We may decline tasks to protect delicate materials.
9) Pets & Safety
We love pets. Client is responsible for pet safety and disclosure of any special instructions. For staff safety, we may pause or refuse service if conditions are unsafe.
10) Photos
With your permission, we may take before/after photos of areas we serviced for training/quality (never showing personal identifiers). You can opt out at any time.
11) Scheduling Changes & Force Majeure
Weather, illness, or emergencies may require rescheduling. We are not liable for delays caused by events beyond our control.
12) Independent Contractor; Limitation of Liability
We operate as an independent contractor. Except where prohibited by law, our total liability for any claim relating to a service visit is limited to the amount you paid for that visit.
13) Governing Law & Acceptance
These terms are governed by the laws of Utah. By booking, you acknowledge you’ve read and agree to these terms.